Corporate responsibility overview
Operating sustainably and responsibly is integral to our business model and strategy.
What we achieved in 2020
The operational and financial resilience of our business stood the test of 2020, and we delivered strong results while protecting our colleagues, customers and stakeholders. Our integration came on leaps and bounds, and our two cultures are now combined with a shared Purpose and Values. With a strong capital position, secured loan book and risk management capabilities, the Group ended 2020 in a positive position, ready to accelerate as soon as the economic outlook allows.
We’re particularly proud of our achievements over the last year despite the challenging circumstances. Here’s how we’ve continued to build on our relationships with our key stakeholders:
Communities
OSB Group donated £502,600 to community and charitable causes, while employee donations reached £13,400, despite restrictions on fundraising.
Customers
we’ve achieved consistently high consumer Net Promoter Scores for both Kent Reliance: (+67), and Charter Savings Bank (+72).
Employees
OSB Group achieved a two star rating in its first combined entry in the Sunday Times 100 Best Companies to Work For survey and OSBIndia was certified as a Great Place to Work for the fourth year in a row.
Environment
Our Environmental Working Group focus on issues such as recycling and energy consumption with the support of our “Green Ninjas”. We also now operate a fleet of electric vans and encourage our savings customers to operate online.
Focused on our communities
We care strongly about our local communities and each year the Group engages with and supports a variety of charitable events and partnerships across the UK and India.
Focused on our customers
Customer loyalty and satisfaction is the foundation of our success. Every stage of the customer journey is carefully considered and adjusted to ensure a great experience.
Focused on our employees
Our people deserve to be recognised, rewarded and provided with an engaged and inclusive culture. Those that like to challenge the norm and create their own future can thrive with us.
Focused on the environment
We all have a duty to protect future generations and contribute to reversing climate change. We’ve made small changes that make a difference, but we’re committed to doing more to reduce our impact.